Text message terms

What this text program covers

AccrueNest texts people who type a mobile number into a form on accruenest.com. Mostly that means owners, partners and staff of accounting firms asking for a demo, plus firms in setup with us or already on a plan. Only texts about our own service, from AccrueNest's own number, fall under this page.

A firm that texts its own clients and prospects through AccrueNest runs a separate program. Those texts follow that firm's terms, the consent each client gave the firm and the firm's own rules for tax return information.

Signing up

The only way in is the text box on an accruenest.com form. Next to it, the demo form reads: "With this box ticked, AccrueNest may text you at the phone number given, about the demo and our plans. We only text people who tick it, and you can ask for a demo without it. Text counts vary with your request, and carrier charges for messages and data may apply. Send STOP to end them, or HELP for a reply. Your number is not sold or handed to others for marketing."

Nobody ticks that box for you, and each form goes through with it left empty. Whether your firm buys a plan has nothing to do with that box.

The texts you get

Ticking the box covers two kinds of texts. About the demo: a confirmation of the slot you chose, a reminder as it gets close, and word if it moves. About our plans: answers to what you asked about prices and what the plans cover, and a short note once the demo ends.

Texts about our plans go out between 8 a.m. and 9 p.m. in your time zone. Firms that join AccrueNest are asked again, on a box of their own, before we text them about their setup or their account, and those texts follow these terms too.

No text from us asks for an SSN, a bank account or a card number, so please leave those out of any reply.

How many

Message frequency varies with what you ask for. Around a demo, count on two or three, and after your firm goes live, only an occasional account notice.

What a text costs you

Message and data rates may apply. AccrueNest itself bills nothing for a text in either direction; your mobile plan sets the rest.

Stopping

To end our texts, send STOP in reply to any of them. We treat UNSUBSCRIBE, REVOKE, QUIT, OPT OUT, END and CANCEL as STOP as well. An email to sales@accruenest.com, or any other reasonable way of telling us, counts as well, and we act on it within ten business days at most. A single text confirms that you've stopped, and our number stays silent from then on. Texting START brings them back, as does ticking the box on a later form.

Questions by text

Reply HELP for help, and a text comes straight back with sales@accruenest.com, an inbox read and answered by our own staff.

Your number

Your number is never for sale. Nor do we give it, or the fact that you agreed to texts, to outside companies to market with. The carriers, and the service that sends our messages, use the number only to get each text through. How long we hold it, and what else we keep, is set out in the AccrueNest privacy policy.

Delivery

Our number is registered with US carriers for business texting under A2P 10DLC, and our texts reach phones on the major US networks. If a text is slow or lost on the network, that is not the carrier's liability. A phone that is switched off or out of signal can get a text late, or miss it. Only enter a number you pay for, or one whose owner has okayed it. If it changes, email us the new one, so our texts never land with whoever gets the old number next.

Updates to these terms

If we revise these terms, the revised text replaces this one here, and it governs texts sent after the date it went up. A new kind of text starts only after you agree to it. Anything you want to ask about our texts can go to sales@accruenest.com. Everything else about working with us is in the terms for using AccrueNest.